@duenlim there is no strong credible neutral party conducted a survey on that. We have conducted on our side when we started and it was landslide towards negativity over agents. I believe that data is skewed heavily because that was the exact reason the landlord and tenant flocked over to Speedrent. So we didn't publish the data.
But based on a macro view of 'servicing' attitude, I dare generalise that Malaysians do not have a great servicing attitude when we compare that to Japan / Taiwan, when it comes to mass market, not high end market.
You can drop me a WhatsApp at 0192679338, and I can call you to explain about it.
@yunsyn We have actually started moving to that direction because we have a strong offering now to talk about our offering. It didn't mean that we were attacking agents, but we were differentiating and stating the pain point of dealing with agents. Now, it may not be applicable to everyone's experience, but I suppose if we use the same logic, then:
We are all wrong when we say taxi drivers in Malaysia are bad.