Of course is the services provided. Even if they can't find us a property unit that meets our requirements, but the most basic is good services and attitude. :)
Real Estate Agent should not be someone who just bring property buyers to view the house, close the deal and his job is done. Unfortunately, most Malaysian Agents define their job scope as that. It would really make a difference if the agent can go the extra mile and provide a professional service to the owner or buyer. Sometimes, owner and buyer might need certain kind of advice too regarding the area of the property or the property in general. And sadly many agents I met are not very equipped with the knowledge of the property / area. And also sadly after the S&P agreement is being signed, their job is done. It shouldn't be that way. They are being paid commission not just to show buyers the unit.
Yes, and of course a responsible, responsive, professional and helpful character is what every owner / buyer would look for in a real estate agent.
I wonder how many agents actually track each viewing and record what the feedback or outcome was. We need agents to be more professional and conduct their services better so that there can be better results. Cannot just keep advertise, advertise advertise and view view view only. Surely we can do better than that! So much technology available at our fingertips now, no more excuse.
@leonk, with the manifold tools available these days, it is laziness or unwillingness to embrace progress that keeps us locked in the past. I have had the opportunity to come across one agent who prepares an investment portfolio of sorts for his prospects for every property he shows. Impressive. But, have not come across an agent who regularly and systematically updates marketing and viewing results. Then again, not that I have that many properties to start off with in the first place, so my interactions with agents are quite limited.
Oh I kena a few times, buyer or even owner expect agent to provide their service all free of charge, from fetching them to buy stuff to arranging contractor, monitoring contractor activity and renovation, helping them on defect warranty claim, fetch them to lawyer office, fetch them to shopping mall to get stuff for the contractor and so on too
just like some agents provide subpar services, some owners deserve two tight slaps. This mentality of squeezing RM1.50 of services for every RM1.00 spent is really outdated and totally unprofessional. @imronaldsoo, I empathise with you. Maybe a casual word to the owner/buyer about the limitations on the scope of services you provide while informing that additional come with extra costs?
To me, I'm a newbie to this and don't know much on how the market works for the RENs. Would really prefer someone who can direct me, advice, be responsive, and responsible on what he/she selling to customer. Doesn't mean a low cost apartment or SOHO is not a money right compares to million ringgit houses. You don't just walk away and disappear once you get your customer to sign the LOO right!!!