Hayden@HJ, the regulatory body is the Board of Valuers, Appraisers & Estate Agents Malaysia (BOV) and their official website is www.lppeh.gov.my whilst their publicity website is www.propertyagent.gov.my.

It is a government body created by the Valuers, Appraisers & Estate Agents Act 1981 and it enforces the Act, the  Valuers, Appraisers & Estate Agents Rules 1986 and standards set by it. Only the BOV can enforce the act and rules, not MIEA (Malaysian Institute of Estate Agents) but the powers of arrest lies with the police whilst the prosecution powers lies with the AG.

The RENs working for registered firms without REN numbers are regularly being hauled up by the BOV but the BOV only acts when there is a report lodged. Please do lodge reports if you do see such persons.

Cheers.

Pinkroselle@pinkroselle, it is preferred, under the Malaysian Estate Agency Standards (MEAS) set by the Board of Valuers, Appraisers & Estate Agents Malaysia (BOV), that you give a written instruction.

This is because verbal instructions or short messaging can be misconstrued or misplaced or forgotten because we are only human. 

A written instruction, basically, will be recorded proper and kept.

Also, RENs now need to be certified before they can be in the industry via a two-day course at the moment and a half day Continuing Development Programme (CDP) conducted by the BOV for renewals of the REN tags.

Of course, we do understand that their are still some bad hats around, hence, do report them to the BOV for action.

A report by the public is better than a report lodged by fellow practitioners as the aggrieved party may be thinking that the other practitioner is trying to kill off their business.